{"id":21032,"date":"2025-11-06T14:54:41","date_gmt":"2025-11-06T13:54:41","guid":{"rendered":"https:\/\/www.maresbroker.com\/quejas-y-reclamaciones\/"},"modified":"2025-11-12T11:57:20","modified_gmt":"2025-11-12T10:57:20","slug":"queixes-i-reclamacions","status":"publish","type":"page","link":"https:\/\/www.maresbroker.com\/ca\/queixes-i-reclamacions\/","title":{"rendered":"Queixes i reclamacions"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-19ipxfu-fda2dee9782ba50b2d6ef365f3d53dcf\">\n.flex_column.av-19ipxfu-fda2dee9782ba50b2d6ef365f3d53dcf{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-19ipxfu-fda2dee9782ba50b2d6ef365f3d53dcf av_one_full  avia-builder-el-0  avia-builder-el-no-sibling  first flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-uncya2-e39b94e4ec888d8397e60ffe49747449 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><article class=\"text-token-text-primary w-full focus:outline-none &#091;--shadow-height:45px&#093; has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) &#091;&amp;:has(&#091;data-writing-block&#093;)&gt;*&#093;:pointer-events-auto &#091;content-visibility:auto&#093; supports-&#091;content-visibility:auto&#093;:&#091;contain-intrinsic-size:auto_100lvh&#093; scroll-mt-&#091;calc(var(--header-height)+min(200px,max(70px,20svh)))&#093;\" dir=\"auto\" tabindex=\"-1\" data-turn-id=\"request-69087504-59fc-8329-9a7f-e84ec316ec69-8\" data-testid=\"conversation-turn-28\" data-scroll-anchor=\"true\" data-turn=\"assistant\">\n<div class=\"text-base my-auto mx-auto pb-10 &#091;--thread-content-margin:--spacing(4)&#093; thread-sm:&#091;--thread-content-margin:--spacing(6)&#093; thread-lg:&#091;--thread-content-margin:--spacing(16)&#093; px-(--thread-content-margin)\">\n<div class=\"&#091;--thread-content-max-width:40rem&#093; thread-lg:&#091;--thread-content-max-width:48rem&#093; mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\" tabindex=\"-1\">\n<div class=\"flex max-w-full flex-col grow\">\n<div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal &#091;.text-message+&amp;&#093;:mt-1\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"5ff187cf-73ee-483e-a765-571c60138d19\" data-message-model-slug=\"gpt-5\">\n<div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-&#091;1px&#093;\">\n<div class=\"markdown prose dark:prose-invert w-full break-words light markdown-new-styling\">\n<h4 data-start=\"53\" data-end=\"95\">PRESENTACI\u00d3 DE QUEIXES I RECLAMACIONS<\/h4>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/article>\n<p>MARESBROKER disposa dels mecanismes necessaris per atendre i resoldre les queixes i les reclamacions que presentin els seus clients, de conformitat amb la normativa aplicable en mat\u00e8ria de transpar\u00e8ncia i protecci\u00f3 del client de serveis financers.<\/p>\n<p>Abans de presentar formalment la vostra queixa o reclamaci\u00f3, contacteu primer amb nosaltres a trav\u00e9s de la vostra oficina o de la vostra persona de contacte habitual i ens ocuparem de tractar i resoldre el problema.<\/p>\n<p>Si considereu que no s&#8217;ha satisfet la vostra demanda, podeu adre\u00e7ar-vos per escrit al nostre Servei d&#8217;Atenci\u00f3 al Client, presentant la vostra queixa a trav\u00e9s de les dades de contacte indicades a continuaci\u00f3.<\/p>\n<h4 style=\"font-weight: 400;\"><strong>SERVEI D&#8217;ATENCI\u00d3 AL CLIENT<\/strong><\/h4>\n<p>Departament d\u2019Atenci\u00f3 al Client del Col\u00b7legi de Mediadors d\u2019Assegurances de Barcelona<br \/>\nPg. de Sant Joan, 33, 08010 Barcelona<br \/>\nTitular \u00e9s Sr. Josep Lluis Fern\u00e1ndez S\u00e1nchez<br \/>\nAdre\u00e7a electr\u00f2nica: <a href=\"mailto:elcol-legi@elcol-legi.org\">elcol-legi@elcol-legi.org<\/a><\/p>\n<p>El termini m\u00e0xim per resoldre l&#8217;expedient \u00e9s d&#8217;un mes (1) en el cas que el reclamant tingui la consideraci\u00f3 de consumidor i de dos (2) mesos en la resta de casos, a partir de la data de presentaci\u00f3 de la queixa o reclamaci\u00f3.<\/p>\n<p>En cas de disconformitat amb el pronunciament del Servei d&#8217;Atenci\u00f3 al Client o si, transcorregut el termini m\u00e0xim des de la presentaci\u00f3 de la vostra queixa o reclamaci\u00f3, no se n&#8217;ha resolt la petici\u00f3, us podreu adre\u00e7ar a la <strong>Direcci\u00f3 General d&#8217;Assegurances i Fons de Pensions<\/strong> (en endavant, DGSFP) per:<\/p>\n<ul>\n<li>Via telem\u00e0tica a la DGSFP.<\/li>\n<li>Correu postal: Paseo de la Castellana, n\u00fam. 44, 28046 de Madrid.<\/li>\n<\/ul>\n<p>A m\u00e9s, teniu a la vostra disposici\u00f3 l&#8217;adre\u00e7a electr\u00f2nica seg\u00fcent per resoldre qualsevol incid\u00e8ncia en la presentaci\u00f3 telem\u00e0tica:<br \/>\n<a href=\"mailto:oficinavirtual.dgsfp@economia.gob.es\">oficinavirtual.dgsfp@economia.gob.es<\/a><\/p>\n<p>Normativa de transpar\u00e8ncia i protecci\u00f3 del client de serveis financers.<\/p>\n<ul>\n<li>Llei 44\/2002, de 22 de novembre, de mesures de reforma del sistema financer.<\/li>\n<li>Reial decret llei 3\/2020, de 4 de febrer, de mesures urgents, de transposici\u00f3 de la Directiva (UE) 2016\/97 del Parlament Europeu i del Consell, de 20 de gener de 2016, sobre la distribuci\u00f3 d&#8217;assegurances.<\/li>\n<li>Ordre ECO\/734\/2004, d&#8217;11 de mar\u00e7, sobre els departaments i serveis d&#8217;atenci\u00f3 al client i el defensor de les entitats financeres.<\/li>\n<li>Ordre ECC\/2502\/2012, de 16 de novembre, per la qual es regula el procediment de presentaci\u00f3 de reclamacions davant dels serveis de reclamacions del Banc d&#8217;Espanya, la Comissi\u00f3 Nacional del Mercat de Valors i la Direcci\u00f3 General d&#8217;Assegurances i Fons de Pensions.<\/li>\n<\/ul>\n<\/div><\/section><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-21032","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Queixes i reclamacions - Maresbroker<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.maresbroker.com\/ca\/queixes-i-reclamacions\/\" \/>\n<meta property=\"og:locale\" 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